Another hat tip to @ric today. He asked me about a receipt for his recent subscription.
First: There is no way for you to get a receipt yourself after the fact. This is a known bug with the Discourse plugin — well, they don’t consider it a bug, but I do. There [my opinion] should be a link for this in your “Subscriptions” area, in your preferences.
Anyway. Ric asked and I went into Stripe(1) and hit the button to send him a receipt.
Second: The real reason for the hat tip though is he said he couldn’t find his receipt—and I know Ric is organized… so I went looking and realized I didn’t have “send receipts” turned on. (Why on earth would that be off by default, Stripe?!)
It’s on now! Sorry about that, my bad!
If anyone else wants a receipt… hit the 'ol reply button
(1) Stripe is the payment processor. They hold your payment information securely—I do not have access to your credit card information. Discourse talks to Stripe to create your subscription, telling Stripe what to charge and when. When it’s time, Stripe processes your payment and eventually moves the money into our bank.
At first glance, I read "hat trick" and I started laughing. Too funny! Would I like a receipt? IDK, it’s been months and I think I paid through PayPal but I don’t remember.
I’m not organized anywhere but know myself to get help from those who are. So I only nudged you after being nudged myself.
I agree it was an interesting default but like always you where right Craig.
And no explanation why that default either. There must be a reason but curious why they’re not explaining it, or encouraging to enable it since I bet 100% of their users want it on.
How many of their users reads the doc’s nowadays?
There’s a 3-day free trial. Maybe I should explain that better somewhere? …or I suppose I should just make it charge you instantly. Only one person has ever asked for a refund. (And in that one case, it was just a “cancel” and no money had to be refunded.)
I would prefer to be charged today or tomorrow if possible since I already put this on my 2021 business expenses as I was wrapping those up today anyway.
@craigconstantine I thought it was fine. Just having signed up, and as a former circulation director, it “reads” like a 3-day money-back guarantee. But @NicoleColter has a point if it’s hard to cancel the trial. I thought it would automatically cancel itself.
It would have ended on it’s own, yes. Then charged her for her subscription. It was our wanting to end it early that was “unusual.”
I found the button in the Stripe dashboard. (Stripe is the company that handles everyone’s card information, and moves money around.) Going forward if someone asks I now know what button to push to “end trial now.” It then immediately charges the amount owed.
I still feel like you should get something by email. If Nicole had seen an email that said, “hey welcome! Enjoy your 3 free days” it would have been much nicer for her. I’ll go dig around in the subscription management in Stripe… I bet there’s a “hey welcome” message I can configure…
Whatever you do @craigconstantine will be fine as long as people receive a receipt after they’ve paid, AND there’s a bit of wording making it clear what will or can happen (or won’t or can’t), and when, so the 3-day issue is clearly understood. (If this comment is too little, too late, simply ignore it )
I’ve enabled Stripe’s messaging for “trial ending soon”.
Because I have the trial set super-short (it’s currently 3 days of free membership before we charge you) … Stripe will send you this “trial ending soon” message when you subscribe.
So now people subscribing get this message via email:
)