¯\_(ツ)_/¯ sorry, I’ve no Auphonic knowledge at all.
This is a perfect case for throwing something “on the Workbench.” Our Supporting Members have a dedicated category for seeking the crowd’s wisdom in a more private setting. Posts here in Public don’t notify everyone on the platform, whereas posts in Workbench do notify all the Supporting Members. Obviously, there’s no guarantee it would get solved better/sooner on the Workbench.
That said, it’s perfectly fine to post this here in Public to see if anyone can help.