¯\_(ツ)_/¯ sorry, I’ve no Auphonic knowledge at all.
This is a perfect case for throwing something “on the Workbench.” Our Supporting Members have a dedicated category for seeking the crowd’s wisdom in a more private setting. Posts here in #public don’t notify everyone on the platform, whereas posts in #workbench do notify all the Supporting Members. Obviously, there’s no guarantee it would get solved better/sooner on the Workbench.
That said, it’s perfectly fine to post this here in #public to see if anyone can help.